Support

What to include

• A short description of your question or issue and the email address associated with your Testero account, if you have one.
• For technical issues: the page URL, what you expected, what happened, steps to reproduce it, and your browser and device. Include a screenshot if it helps, with personal details removed.
• For billing or refund questions: the purchase date and receipt or payment reference, if available, so we can identify the purchase.

Do not send passwords, sign-in codes, full payment card details or confidential exam content.

What to expect

Response times vary by request. We do not guarantee a response or resolution time. If you need to add details, reply in the same email thread to keep the context together.

Policies

Read our refund policy in the terms of service. See our privacy policy for how Testero handles personal information.